See the latest opportunities to join the St. John Center team.
Outreach Worker
Title: Outreach Worker
Reports to: Outreach Manager
Type: Full-time / Non-exempt/ Hours Per Week: 36.25
Pay: Starting at $21.22
Description
The Outreach Worker will assist with services to individuals and families experiencing homelessness. In tandem with other members of the Outreach Team, the Outreach Worker will assist clients in accessing medical and mental health services, emergency and long-term housing, substance abuse services, and social services. Outreach Workers work within a harm reduction and person-centered model. All duties are performed with a multidisciplinary and multi-agency team approach.
Benefits
Paid Time Off (PTO) Vacation, Sick and Holidays
Medical, Dental, Vision, Basic Life/AD&D, STD, Continuing Education & Flexible Schedule
IRA match (up to 3%)
Responsibilities
As a team, staff will support individuals and families experiencing homelessness and living in the community through such activities as:
- Build a rapport with unsheltered homeless people
- Draws out the client’s priorities, values, and wisdom to explore reasons for changes and support successes
- Interacting through one-on-one contact with individuals on the streets and in emergency shelters
- Advocating on behalf of clients and/or supporting them in advocating for themselves
- Collaborating/Coordinating services with appropriate community agencies
- Consulting with hospitals and mental health professionals (for example, nurses, social workers, family physicians, psychiatrists)
- Utilizing harm reduction and housing-first practices in working with clients
The Outreach Worker functions as a member of the outreach team. The Outreach Worker:
- Organizing awareness, collaborating, and researching issues around client needs and education for SJC, such as homelessness, substance addiction, and lived experience
- Employs components of de-escalation and defuses tensions when engaging with clients;
- Completes necessary record keeping in the Homeless Management System (HMIS)and other documentation as required by the agency and the specific situation;
- Addresses any issues, problems, or questions of policy or procedure that may arise;
- Communicates updates to immediate supervisor and other staff members as needed
- Understand cultural differences and be able to use de-escalation techniques with individuals from different communities
- Have a working knowledge of and comfort using computers
Physical Requirements
- Visit homeless individuals in abandoned buildings, under overpasses, sleeping in tents, or tucked away in alleys
- Physically able to maneuver encampments, outdoor spaces, and emergency rooms
- Sitting for long periods, bending, light lifting, walking, climbing stairs
- Ability to walk over uneven surfaces and hills in sometimes muddy, icy, or slippery conditions.
- Adhere to ethical standards and professional boundaries in all interactions with clients, colleagues, and community members.
Minimum Qualifications
- Effective communication skills
- Must have access to an automobile
- Must have a valid driver’s license, and liability insurance, and be willing to transport co-workers and/or clients
- Willingness to drive SJC vehicles
- Ability to engage with clients constructively regardless of their circumstances
- Comfort working in a fast-paced, team environment with the ability to adapt rapidly as circumstances change
- Understand cultural differences and be able to use de-escalation techniques with individuals from different communicates.
Preferred Qualifications
- Three years of experience in social work, outreach, homeless services, or closely related field
- Skilled with word processing, spreadsheets, and email
- Ability and willingness to safely and effectively de-escalate situations, including conducting physical interventions when necessary to maintain safety as directed by agency
- Competency with maps, directions (North, South, East, and West), and street addresses
- Spanish language skill is a big plus
To apply, send resume and cover letter to hr@stjohncenter.org, 700 E Muhammad Ali Blvd, Louisville, KY 40202, or use the form below. Contact is Shalonda Brown, Human Resources Manager.
Safety and Services Specialist
Title: Safety and Services Specialist
Reports to: Day Shelter Manager
Type: Part time / Non-exempt / Hours per week: 25-28 hours per week
Pay: $21.22 per hour
Description
Responsible for a variety of tasks related to the internal and external security of the shelter facility, and the compassionate and efficient provision of services to clients.
Benefits
Paid Time Off (PTO) Vacation, Sick and Holidays
IRA match (up to 3%)
Responsibilities
The shelter safety and services specialist will:
- Open the doors of the shelter facility and perform opening operations with other staff; monitor for safe arrival of staff and volunteers.
- Monitor the flow of the clients as they enter and exit, and on the floor; monitor for safety among clients in line outside the facility.
- Build relationships with clients; enforce shelter expectations; discuss housing plans with clients.
- De-escalate tensions among clients, and manage incidents between and among clients that require intervention.
- Provide social services, such as assisting clients with obtaining identification documents and transportation passes.
- Enter information and service transactions into client files and multiple databases as required by situations.
- Coordinate and facilitate the provision of services by partner agencies in the shelter; welcome and support volunteers as they serve clients; fill in for unclaimed volunteer spots to serve clients by serving coffee, providing hygiene products, answering the phone or checking clients in.
- Assist in maintaining a clean, safe space and orderly atmosphere inside the shelter, in front of the shelter and around the exterior premises; assist in organization of material goods and other donations.
- Assist members of the frontline staff with transitions to/from providing shelter support; collaborate with all St. John Center staff members about client needs in other programs with crossover.
- Welcome and represent agency to guests who visit the shelter to bring donations or receive a tour of the facility.
Additional responsibilities include:
- Utilizing basic clinical skills to build rapport with clients and offering insights to the team regarding best practices.
- Functioning as a member of the shelter team, contributing to daily needs, providing basic services to all day shelter guests, facilitating group life skills instruction and conducting intake assessments with new clients.
- Employing components of de-escalation daily.
- Completing necessary record-keeping in the Homeless Management Information System (HMIS) and complete other documentation as required by agency and specific situations.
- Addressing issues, problems, or questions of policy or procedure that may arise, defusing tensions, communicating a shift or incident summary to immediate supervisor and to other staff members as needed.
- This job will require consistent shifts on both Saturdays and Sundays from 7:30 am – 4 pm, as well as a negotiable schedule for additional weekday shifts, up to no more than 28 hours per week.
Physical Requirements
- Ability to engage in standing or sitting for long periods, bending, light lifting, carrying, walking, or climbing stairs.
- Ability and willingness to safely and effectively de-escalate situations, including conducting physical interventions when necessary to maintain safety as directed by agency.
Minimum Qualifications
- High School diploma
- Basic computer literacy including word processing and Google suite
- Effective communication skills
Preferred Qualifications
- Associate’s degree
- 2 years of experience in working with the homeless population
- Experience with HMIS
To apply, send resume and cover letter to hr@stjohncenter.org, 700 E Muhammad Ali Blvd, Louisville, KY 40202, or use the form below. Contact is Shalonda Brown, Human Resources Manager.
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