Title: Client Engagement Specialist (Formerly S&S)
Reports to: Lead Client Engagement Specialist & Single Site Manager  
Type: Full Time/ 3rd Shift 11p-7a

Primary Responsibilities

• Overnight Client Support and Engagement: Build positive, professional relationships with residents during overnight hours by providing support, encouragement, and assistance with immediate needs. Foster a welcoming, trauma-informed environment that promotes dignity, respect, and stability.
• Resident Wellness Monitoring: Conduct routine wellness checks throughout the shift to ensure residents are safe and supported. Identify individuals who may be experiencing medical, behavioral health, or personal crises and respond appropriately
• Crisis Intervention and De-escalation: Respond to resident concerns, conflicts, and behavioral health situations using trauma-informed care and de-escalation techniques. Provide support during crises and coordinate with emergency services, leadership, or on-call staff when necessary.
• Sheehan Operations and Resident Support: Assist residents with shelter-related needs, including orientation to program expectations, access to basic necessities, hygiene items, bedding, meals, and other available resources. Help create a structured and supportive overnight environment.
• Service Coordination and Resource Navigation: Provide information regarding available community resources and St. John Center services. Document resident requests and communicate follow-up needs to case managers and program staff to ensure continuity of care.
• Documentation and Data Entry: Accurately document resident interactions, incidents, referrals, and services provided during the shift. Maintain complete and timely records in agency databases and reporting systems.
• Overnight Safety and Well-Being Monitoring: Maintain awareness of activity throughout the facility to ensure a safe and supportive environment for residents, staff, volunteers, and visitors. Report concerns, maintenance issues, or emergencies according to agency procedures.
• Emergency Response: Respond appropriately to medical emergencies, mental health crises, facility concerns, and critical incidents. Provide accurate information to emergency responders and complete all required incident documentation.
• Property and Facility Stewardship: Assist in maintaining a clean, organized, and welcoming environment throughout the facility. Report maintenance concerns and address minor issues when appropriate to ensure resident comfort and safety.
• Shift Communication and Collaboration
• Provide detailed shift reports and communicate resident concerns, service needs, incidents, and successes to leadership and case management staff. Support seamless transitions between overnight and daytime operations.
• Resident Advocacy: Advocate for residents by helping identify barriers to housing stability, health, and self-sufficiency. Ensure resident concerns are heard and communicated to appropriate staff members for follow-up and support.
• Organizational Representation: Serve as a professional and welcoming representative of St. John Center. Demonstrate the agency’s mission, values, and commitment to ending homelessness through compassionate service and resident-centered care.

Additional Expectations

• Utilize trauma-informed and person-centered approaches in all resident interactions.
• Maintain confidentiality and comply with all HIPAA and agency privacy requirements.
• Demonstrate professionalism, reliability, and sound judgment during overnight operations.
• Participate in required trainings, staff meetings, and professional development opportunities.
• Support agency-wide initiatives that promote resident engagement, housing stability, and overall well-being.

Physical Requirements

• Ability to engage in standing or sitting for long periods, bending, light lifting, carrying, walking, or climbing stairs.
• Ability and willingness to safely and effectively de-escalate situations, including conducting physical interventions when necessary to maintain safety as directed by the agency.

Minimum Qualifications

• High School diploma
• Basic computer literacy including word processing and Google suite
• Effective communication skills

Fill out the application form below and upload documents, or submit a resume and cover letter outlining your qualifications and interest in the position to Human Resources at St. John Center, hr@stjohncenter.org. St John Center is an equal opportunity employer and welcomes applicants from diverse backgrounds.

Title: Outreach Housing Specialist
Reports to: Outreach Manager
Type: Full-time/ Non-exempt, 36.25 hours/week, M-F 7:45am-4pm

The Outreach Housing Specialist plays a crucial role in St. John Center’s mission to end homelessness. By connecting individuals and families to stable housing, this position ensures that those experiencing homelessness can overcome barriers and transition into permanent housing with dignity and support. In collaboration with other members of the Outreach Team, the Outreach Housing Specialist will focus on assisting clients’ transition into housing by helping them identify income-aligned housing, obtain housing vouchers, and navigate the housing process. In this role, the Outreach Housing Specialist will also work to build and sustain relationships with landlords and property owners. The Outreach Team works within a harm reduction and person-centered model. All duties are performed with a multidisciplinary and multi-agency team approach. This role is pivotal in addressing homelessness by connecting clients to stable housing opportunities.

Benefits: Paid Time Off (PTO) Vacation, Sick and Holidays Medical, Dental, Vision, Basic Life/AD&D, STD, Continuing Education & Flexible Schedule, and IRA match (up to 3%)

Primary Responsibilities
Responsibilities:

The housing specialist will:

• Conduct outreach to engage individuals experiencing homelessness and assess their barriers to housing; offer a spectrum of assistance to clients to address their barriers to housing.
• Serve as the housing expert of the Outreach Team and remain abreast of new housing opportunities for clients;
• Host housing groups Outreach clients and individuals experiencing unsheltered homelessness at least bi-weekly. 
• Make referrals and complete necessary follow-up to both internal programs and external community partners;
• Advocate for clients throughout the rental application process and provide direct assistance with filling out forms, working with supportive organizations, obtaining necessary documentation, aiding in the apartment search, and completing the move-in process;
• Accompany clients as they view apartments and meet with landlords and community partners;
• Provide crisis intervention as necessary and provide harm reduction services;
• Serve as a member of the Outreach Team to assist clients with a myriad of self-sufficiency services, including intake assessments, referrals, and housing counseling.

Additional responsibilities include:

• Utilizing basic skills to build rapport with clients and offering insights to the team regarding best practices, especially as it relates to promoting a low barrier, housing first approach. 
• Functioning as a member of the Outreach team, contributing to daily needs, providing basic services to all day Outreach clients, facilitating group life skills instruction and conducting intake assessments with new clients.
• Employing components of de-escalation on a daily basis. 
• Completing necessary record-keeping in the Salesforce and Homeless Management Information System (HMIS) databases and complete other documentation as required by agency and specific situations. 
• Addressing issues, problems, or questions of policy or procedure that may arise, defusing tensions, communicating a shift or incident summary to immediate supervisor and to other staff members as needed.
• Complete and submit time sheets and mileage logs in a timely manner, and in accordance with internal practices. 

Physical Requirements:

• Ability to travel throughout Metro Louisville to aid in apartment searches, meet with landlords or partner service providers and/or perform home visits, which may require ascending/descending full flight of steps, moving around in tight spaces, and other physical movement. Non-local travel is not required.
• Ability to engage in standing or sitting for long periods of time, bending, light lifting, walking, or climbing stairs
• This position is full time, Monday – Friday, typically 7:45 AM – 4:00 PM (including a daily one-hour lunch break).  This position requires occasional weekend and holiday hours.

Minimum Qualifications:

• Associate’s Degree (extensive experience can substitute for education)
• Basic computer literacy including word processing and Google suite
• Effective communication skills
• Must have personal automobile, valid driver’s license, proof of auto insurance, and be willing to transport co-workers and/or clients

Preferred Qualifications:

Ability and willingness to safely and effectively de-escalate situations, including conducting physical interventions when necessary to maintain safety as directed by agency

3 years of experience in working with the homeless population

Spanish language skills a plus

Experience with HMIS database

Title: Outreach Housing Specialist
Reports to: Sheehan Manager/ Clinical Manager
Type: Full-time/ Non-exempt, 36.25 hours/week,

Responsible for assisting homeless individuals in obtaining and maintaining permanent
housing and providing the ongoing support needed to maintain a stable living
environment utilizing the principles of Housing First, Trauma-Informed and Person-
Centered Care, Motivational Interviewing, Strengths-Based Case Management, and
Harm Reduction. Contribute to additional single-site permanent supportive housing
start-up tasks as needed.

Benefits: Paid Time Off (PTO) Vacation, Sick and Holidays Medical, Dental, Vision, Basic Life/AD&D, STD, Continuing Education & Flexible Schedule, and IRA match (up to 3%)

Primary Responsibilities
Responsibilities:

• Identify client needs related to housing via engagements, interviews, observations,and assessments
• Conduct ongoing outreach to individuals experiencing homelessness
• Develop individual client service plans and document client/worker activity
• Conduct at least monthly home visits to clients in permanent housing
• Conduct life skills group meetings and coordinate annual events and celebrations for clients in permanent housing
• Make referrals and assist clients in connecting to community resources
• Accompany clients and/or provide transportation to services
• Maintain landlord relationships, and act as liaison between property Management and clients in obtaining and maintaining housing
• Monitor the delivery and outcome of services provided to clients by medical facilities, social service agencies, and community resources
• Provide crisis intervention as necessary
• Complete documentation required by appropriate funding sources
• Participate in staff and community meetings

Physical Requirements:

• Ability to travel throughout Metro Louisville to aid in apartment searches, meet with landlords or partner service providers and/or perform home visits, which may require ascending/descending full flight of steps, moving around in tight spaces, and other physical movement. Non-local travel is not required.
• Ability to engage in standing or sitting for long periods of time, bending, light lifting, walking, or climbing stairs

Minimum Qualifications:

• Bachelor’s Degree in a behavioral science
• Willingness to become a Targeted Case Manager
• Basic computer literacy including word processing and Google suite
• Effective communication skills
• Must have a personal automobile, valid driver’s license, liability insurance, and willingness to transport co-workers and/or clients

Preferred Qualifications:

• Be an approved Targeted Case Manager with the state of Kentucky
• 5 years of experience in working with the homeless population
• Ability and willingness to safely and effectively de-escalate situations, including conducting physical interventions when necessary to maintain safety as directed by the agency

Title: Marketing Coordinator
Reports to: Director Of Mission Advancement
Type: Full-time / Non-exempt

Primary Responsibilities

• Manage St. John Center’s social media accounts and maintain a consistent content calendar and posting schedule.
• Develop engaging content highlighting St. John Center’s programs, impact, clients, staff, volunteers, donors, partners, events, and community involvement.
• Write and edit social media posts, short stories, event promotions, calls to action, and other marketing copy.
• Work with staff across programs to identify stories, photos, updates, and content opportunities.
• Capture photos and basic short-form video content for social media and digital communications.
• Schedule and publish content across St. John Center’s social media platforms.
• Monitor engagement, messages, and comments and route inquiries appropriately.
• Track basic social media performance and identify opportunities to improve reach and engagement.
• Create digital and print materials using Canva, Adobe Creative Suite, or similar design platforms.
• Design social media graphics, flyers, invitations, event materials, signage, presentations, email graphics, sponsorship recognition, and other marketing collateral.
• Adapt existing templates and designs for campaigns, programs, events, and organizational needs.
• Maintain consistency with St. John Center’s visual identity, voice, and brand standards.
• Maintain an organized library of photos, logos, templates, graphics, and other marketing assets.
• Coordinate with printers and outside design vendors when needed.
• Maintain and regularly update content on St. John Center’s website.
• Create and update pages for programs, events, campaigns, volunteer opportunities, donation needs, news, and organizational information.
• Ensure website information is current, accurate, accessible, and consistent with St. John Center’s messaging.
• Create basic campaign and event landing pages using existing website tools and templates.
• Monitor basic website analytics and provide updates on traffic and engagement.
• Coordinate more complex website development or technical issues with outside vendors as needed.
• Create, format, schedule, and distribute email communications, including newsletters, event promotions, fundraising messages, program updates, and community communications.
• Maintain organizational email templates and ensure consistent branding.
• Assist with audience segmentation and scheduling of email communications.
• Proofread and test emails before distribution.
• Monitor basic email performance, including open rates, click-through rates, and engagement.
• Support the implementation and maintenance of established automated email journeys and communication workflows.
• Assist the Director of Mission Advancement with testing and improving automated communications.
• Coordinate with outside partners or platform support when advanced automation or technical expertise is required.
• Develop marketing materials and promotional content for fundraising campaigns, special events, volunteer initiatives, and community engagement activities.
• Support event communications, including invitations, social media, email, website content, signage, sponsorship recognition, and event materials.
• Attend select St. John Center events and activities to capture photos, video, and stories.
• Collaborate with the Development Coordinator on communications related to volunteer opportunities and in-kind donation needs.
• Work with the Director of Mission Advancement to maintain a coordinated annual marketing and communications calendar.
• Perform other marketing and communications duties as assigned.

Physical Requirements

• Ability to sit and work at a computer for extended periods.
• Ability to move throughout St. John Center facilities and community locations to gather content.
• Ability to occasionally lift and carry marketing or event materials.
• Some evening and weekend availability is required for events and special activities.

Minimum Qualifications

• Bachelor’s degree in communications, marketing, public relations, graphic design, or a related field preferred; relevant professional experience may substitute for education.
• Experience creating content for professional or organizational social media.
• Strong writing, editing, and proofreading skills.
• Experience with Canva or another graphic design platform.
• Comfortable learning and working with website and email marketing platforms.
• Strong organizational skills and ability to manage multiple deadlines.
• Strong attention to detail.
• Ability to work collaboratively with staff across different programs and departments.
• Comfortable interacting with clients, volunteers, donors, community partners, and staff.
• Commitment to communicating about people experiencing homelessness with dignity and respect.

Fill out the application form below and upload documents, or submit a resume and cover letter outlining your qualifications and interest in the position to Human Resources at St. John Center, hr@stjohncenter.org. St John Center is an equal opportunity employer and welcomes applicants from diverse backgrounds.

Title: PSH Housing Case Manager
Reports to: Supportive Housing Manager
Type: Full-time / Non-exempt

Primary Responsibilities

• St. John Center is seeking a highly organized, compassionate, and self-motivated Permanent Supportive Housing (PSH) Case Manager to provide intensive case management services to individuals who have experienced chronic homelessness and face significant barriers to achieving housing stability. This position utilizes the principles of Housing First, Trauma-Informed Care, Person-Centered Planning, Motivational Interviewing, Strengths-Based Case Management, and Harm Reduction to support clients in obtaining and maintaining permanent housing.
• The PSH Case Manager will maintain an active caseload of approximately 20–25 participants. Success in this role requires exceptional organizational skills, the ability to effectively prioritize multiple responsibilities, and a strong commitment to timely, accurate, and compliant documentation. The Case Manager will build meaningful relationships with participants while coordinating services that promote long-term housing stability, health, recovery, and self-sufficiency.
• Manage an active caseload of approximately 20–25 individuals receiving Permanent Supportive Housing services.
• Build trusting, professional relationships with individuals who have experienced chronic homelessness and may be living with mental health conditions, substance use disorders, physical disabilities, chronic medical conditions, or other significant barriers.
• Conduct comprehensive assessments to identify housing, medical, behavioral health, employment, income, and supportive service needs.
• Develop, implement, monitor, and update individualized service plans in partnership with each participant.
• Conduct regular home visits, with a minimum of one monthly home visit per participant, to assess housing stability, wellness, and service needs.
• Conduct outreach and engagement activities to support participants who may be difficult to engage or at risk of losing housing.
• Assist participants in locating, obtaining, and maintaining permanent housing while fostering positive relationships with landlords and property managers.
• Coordinate referrals and connections to community resources including healthcare, behavioral health, employment services, benefits, transportation, food assistance, recovery supports, and other community-based services.
• Provide advocacy and accompany participants to appointments when appropriate to remove barriers to accessing services.
• Utilize crisis intervention and de-escalation techniques while maintaining participant safety and housing stability.
• Facilitate life skills education, wellness activities, and community-building opportunities that support independent living.
• Monitor participant progress toward established goals and adjust service strategies as needed.
• Complete accurate, detailed, and timely case notes and required documentation within agency and funding source timeframes.
• Maintain organized client files and ensure documentation meets all HUD, grant, Medicaid (when applicable), CARF, and agency requirements.
• Document all participant contacts, assessments, service plans, referrals, home visits, critical incidents, and outcomes in the agency’s electronic health record (EHR).
• Effectively manage competing priorities while ensuring documentation remains current and audit-ready.
• Participate in quality assurance reviews and continuously strive to maintain documentation accuracy and compliance.
• Exceptional organizational and time management skills.
• The ability to independently manage multiple priorities while maintaining attention to detail.
• Strong written and verbal communication skills.
• Professional judgment and critical thinking during crisis situations.
• The ability to work collaboratively with interdisciplinary teams and community partners.
• A commitment to treating every participant with dignity, respect, compassion, and cultural humility.
• Flexibility and adaptability in a fast-paced environment.
• Participate in staff meetings, trainings, supervision, and community partner meetings.
• Assist with agency events and participant engagement activities.
• Support the mission and values of St. John Center through teamwork and collaboration.
• Perform other duties as assigned.

Physical Requirements

• Ability to travel throughout Metro Louisville to conduct home visits, apartment searches, and community appointments.
• Ability to safely navigate apartment buildings, including climbing stairs and walking extended distances.
• Ability to stand, sit, bend, walk, climb stairs, and perform light lifting throughout the workday.
• Valid driver’s license, reliable transportation, and the ability to transport participants when appropriate.

Minimum Qualifications

• High School Education
• Basic computer literacy including word processing and Google suite
• Effective communication skills
• Must have reliable transportation, valid driver’s license, liability insurance, and willingness to transport co-workers and/or clients

Preferred Qualifications:

• Bachelor’s Degree in a behavioral science
• 5 years of experience in working with the homeless population

Fill out the application form below and upload documents, or submit a resume and cover letter outlining your qualifications and interest in the position to Human Resources at St. John Center, hr@stjohncenter.org. St John Center is an equal opportunity employer and welcomes applicants from diverse backgrounds.