Title: Supportive Housing Case Manager
Reports to: Supportive Housing Manager  
Type: Full Time/Non-exempt

Position Summary

St. John Center is seeking a highly organized, compassionate, and self-motivated Supportive Housing Case Manager to provide intensive case management services to individuals who have experienced chronic homelessness and face significant barriers to achieving housing stability. This position utilizes the principles of Housing First, Trauma-Informed Care, Person-Centered Planning, Motivational Interviewing, Strengths-Based Case Management, and Harm Reduction to support clients in obtaining and maintaining permanent housing.

The Supportive Housing Case Manager will maintain an active caseload of approximately 20–25 participants. Success in this role requires exceptional organizational skills, the ability to effectively prioritize multiple responsibilities, and a strong commitment to timely, accurate, and compliant documentation. The Case Manager will build meaningful relationships with participants while coordinating services that promote long-term housing stability, health, recovery, and self-sufficiency.

Responsibilities include, but are not limited to:

• Manage an active caseload of approximately 20–25 individuals receiving Permanent Supportive Housing services.
• Build trusting, professional relationships with individuals who have experienced chronic homelessness and may be living with mental health conditions, substance use disorders, physical disabilities, chronic medical conditions, or other significant barriers.
• Conduct comprehensive assessments to identify housing, medical, behavioral health, employment, income, and supportive service needs.
• Develop, implement, monitor, and update individualized service plans in partnership with each participant.
• Conduct regular home visits, with a minimum of one monthly home visit per participant, to assess housing stability, wellness, and service needs.
• Conduct outreach and engagement activities to support participants who may be difficult to engage or at risk of losing housing.
• Assist participants in locating, obtaining, and maintaining permanent housing while fostering positive relationships with landlords and property managers.
• Coordinate referrals and connections to community resources including healthcare, behavioral health, employment services, benefits, transportation, food assistance, recovery supports, and other community-based services.
• Provide advocacy and accompany participants to appointments when appropriate to remove barriers to accessing services.
• Utilize crisis intervention and de-escalation techniques while maintaining participant safety and housing stability.
• Facilitate life skills education, wellness activities, and community-building opportunities that support independent living.
• Monitor participant progress toward established goals and adjust service strategies as needed.

Documentation and Compliance

• Complete accurate, detailed, and timely case notes and required documentation within agency and funding source timeframes.
• Maintain organized client files and ensure documentation meets all HUD, grant, Medicaid (when applicable), CARF, and agency requirements.
• Document all participant contacts, assessments, service plans, referrals, home visits, critical incidents, and outcomes in the agency’s electronic health record (EHR).
• Effectively manage competing priorities while ensuring documentation remains current and audit-ready.
• Participate in quality assurance reviews and continuously strive to maintain documentation accuracy and compliance

Organizational Expectations

• Exceptional organizational and time management skills.
• The ability to independently manage multiple priorities while maintaining attention to detail.
• Strong written and verbal communication skills.
• Professional judgment and critical thinking during crisis situations.
• The ability to work collaboratively with interdisciplinary teams and community partners.
• A commitment to treating every participant with dignity, respect, compassion, and cultural humility.
• Flexibility and adaptability in a fast-paced environment.

Additional Responsibilities

• Participate in staff meetings, trainings, supervision, and community partner meetings.
• Assist with agency events and participant engagement activities.
• Support the mission and values of St. John Center through teamwork and collaboration.
• Perform other duties as assigned.

Physical Requirements

• Ability to travel throughout Metro Louisville to conduct home visits, apartment searches, and community appointments.
• Ability to safely navigate apartment buildings, including climbing stairs and walking extended distances.
• Ability to stand, sit, bend, walk, climb stairs, and perform light lifting throughout the workday.
• Valid driver’s license, reliable transportation, and the ability to transport participants when appropriate.

Minimum Qualifications

• High School Education
• Basic computer literacy including word processing and Google suite
• Effective communication skills
• Must have reliable transportation, valid driver’s license, liability insurance, and willingness to transport co-workers and/or clients

Preferred Qualifications

• Bachelor’s Degree in a behavioral science
• 5 years of experience in working with the homeless population

Benefits

• Paid Time Off (PTO) Vacation, Sick and Holidays
• Medical, Dental, Vision, Basic Life/AD&D, STD, Continuing Education & Flexible Schedule
• IRA match (up to 3%)

Fill out the application form below and upload documents, or submit a resume and cover letter outlining your qualifications and interest in the position to Human Resources at St. John Center, hr@stjohncenter.org. St John Center is an equal opportunity employer and welcomes applicants from diverse backgrounds.

Title: Human Resources and Compliance Coordinator 
Reports to: Sr. Leadership  
Type: Full Time/Non-exempt

Position Summary

 The Human Resources and Compliance Manager oversees all human resources,  benefits, employee relations, workforce development, and compliance functions for St. John Center. This position partners with leadership to ensure compliance and employment regulations while supporting organizational effectiveness and employee engagement.  The Human Resources and Compliance Manager manages the full employee lifecycle, including recruitment, onboarding, training, performance management, compensation, benefits administration, corrective action, retention, succession planning, and offboarding. The role also is an effective arm of CARF accreditation requirements, Medicaid documentation compliance, and 1915(i) RISE Program data management and reporting to support agency quality, compliance, and operational excellence

Human Resources Leadership

•   Enhance HR strategies and initiatives aligned with the overall mission, vision, and strategic goals of St. John Center.
• Serve as a resource to leadership regarding employment practices, workforce planning, employee engagement, and organizational development.
• Bridge management and employee relations by addressing employee concerns, grievances, complaints, and workplace conflicts.
• Promote a positive, inclusive, and respectful workplace culture.
• Provide guidance and support to supervisors regarding employee performance, coaching, corrective action, and leadership development.
• Develop succession planning and employee retention strategies.

Recruitment, Hiring, and Staffing

• Lead recruitment efforts including job postings, candidate screening, interviewing, reference checks, and hiring recommendations.
• Coordinate and manage all onboarding processes for new employees.
• Facilitate new employee orientation and ensure completion of all required employment documentation.
• Manage employee offboarding, exit interviews, and separation processes.
• Monitor staffing trends and recommend workforce solutions to leadership.

Benefits and Compensation Administration

• Administer employee benefits programs including health, dental, vision, life insurance, retirement plans, disability insurance, and supplemental benefits.
• Serve as liaison with insurance carriers, ADP, retirement providers, AFLAC, workers’ compensation administrators and other benefit vendors
• Manage PTO, leave requests, attendance tracking, and timekeeping systems.
• Assist leadership in compensation analysis and salary administration.

Performance Management and Employee Relations

• Oversee the agency’s performance evaluation system.
• Coordinate annual employee evaluations and monitor completion.
• Assist supervisors with employee coaching, performance improvement plans, and corrective action processes.
• Ensure consistent application of disciplinary procedures and workplace policies.
• Maintain documentation related to employee performance and corrective actions.
• Investigate employee concerns, complaints, and workplace incidents.

Training and Workforce Development

• Coordinate, schedule, track, and maintain all employee training requirements.
• Monitor training compliance and testing requirements.
• Facilitate onboarding and ongoing professional development opportunities.
• Identify workforce development needs and recommend training initiatives.
• Maintain employee training records and compliance documentation.

Compliance and Risk Management

• Ensure agency compliance with federal, state, and local employment laws and regulations.
• Monitor and maintain compliance with CARF accreditation standards.
• Oversee compliance documentation, reporting, and corrective action plans related to CARF and regulatory requirements.
• Develop, review, revise, and implement agency policies and procedures.
• Conduct periodic audits of HR and compliance processes.
• Educate employees regarding workplace safety standards and best practices.
• Partner with leadership to ensure safe working conditions and regulatory compliance.
• Manage workers’ compensation claims and return-to-work processes.

Medicaid, RISE Program, and Data Compliance

• Oversee data compliance requirements associated with Medicaid-funded services.
• Manage reporting and documentation requirements for the 1915(i) RISE Program.
• Monitor compliance with Medicaid regulations and documentation standards.
• Collaborate with program leadership to improve documentation accuracy, compliance, and operational efficiency.
• Analyze workforce and service delivery data to identify trends and support quality improvement initiatives.
• Assist in preparing reports for regulatory agencies, funders, auditors, and accreditation reviews.

Financial and Administrative Functions

• Reconcile HR-related invoices and benefit billing statements.
• Review and process benefit-related expenditures.
• Maintain personnel files and HR information systems.
• Assist with audits, reporting requirements, and agency compliance reviews.
• Support organizational planning and operational initiatives as assigned.

Qualifications

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Education

• Bachelor’s degree in Human Services, Business Administration, Public Administration, Organizational Leadership, Social Services Administration, or related field required.
  

Experience

• Minimum of three to five years of progressively responsible human resources experience.
• Experience with payroll administration and HRIS systems, preferably ADP.
• Experience with employee relations, benefits administration, and performance management.
• Experience in nonprofits, behavioral health, housing, social services, and/or human services organizations preferred.
• Experience with accredited agencies, Medicaid services, or regulatory compliance preferred.

Knowledge, Skills, and Abilities

• Strong knowledge of employment laws and HR best practices.
• Knowledge of payroll administration and benefits management.
• Strong conflict resolution and employee relations skills.
• Excellent organizational, communication, and interpersonal skills.
• Ability to maintain confidentiality and exercise sound judgment.
• Strong analytical and problem-solving abilities.
• Proficiency in Google Workspace, HRIS systems, payroll systems, and database management.
• Ability to manage multiple priorities and deadlines in a fast-paced environment.
• Computer Literacy

Physical Requirements

• Ability to sit, stand, walk, use standard office equipment, and occasionally lift up to 25 pounds.
  

Fill out the application form below and upload documents, or submit a resume and cover letter outlining your qualifications and interest in the position to Human Resources at St. John Center, hr@stjohncenter.org. St John Center is an equal opportunity employer and welcomes applicants from diverse backgrounds.

Title: Client Engagement Specialist (Formerly S&S)
Reports to: Lead Client Engagement Specialist & Single Site Manager  
Type: Full Time/ 3rd Shift 11p-7a

Primary Responsibilities

• Overnight Client Support and Engagement: Build positive, professional relationships with residents during overnight hours by providing support, encouragement, and assistance with immediate needs. Foster a welcoming, trauma-informed environment that promotes dignity, respect, and stability.
• Resident Wellness Monitoring: Conduct routine wellness checks throughout the shift to ensure residents are safe and supported. Identify individuals who may be experiencing medical, behavioral health, or personal crises and respond appropriately
• Crisis Intervention and De-escalation: Respond to resident concerns, conflicts, and behavioral health situations using trauma-informed care and de-escalation techniques. Provide support during crises and coordinate with emergency services, leadership, or on-call staff when necessary.
• Sheehan Operations and Resident Support: Assist residents with shelter-related needs, including orientation to program expectations, access to basic necessities, hygiene items, bedding, meals, and other available resources. Help create a structured and supportive overnight environment.
• Service Coordination and Resource Navigation: Provide information regarding available community resources and St. John Center services. Document resident requests and communicate follow-up needs to case managers and program staff to ensure continuity of care.
• Documentation and Data Entry: Accurately document resident interactions, incidents, referrals, and services provided during the shift. Maintain complete and timely records in agency databases and reporting systems.
• Overnight Safety and Well-Being Monitoring: Maintain awareness of activity throughout the facility to ensure a safe and supportive environment for residents, staff, volunteers, and visitors. Report concerns, maintenance issues, or emergencies according to agency procedures.
• Emergency Response: Respond appropriately to medical emergencies, mental health crises, facility concerns, and critical incidents. Provide accurate information to emergency responders and complete all required incident documentation.
• Property and Facility Stewardship: Assist in maintaining a clean, organized, and welcoming environment throughout the facility. Report maintenance concerns and address minor issues when appropriate to ensure resident comfort and safety.
• Shift Communication and Collaboration
• Provide detailed shift reports and communicate resident concerns, service needs, incidents, and successes to leadership and case management staff. Support seamless transitions between overnight and daytime operations.
• Resident Advocacy: Advocate for residents by helping identify barriers to housing stability, health, and self-sufficiency. Ensure resident concerns are heard and communicated to appropriate staff members for follow-up and support.
• Organizational Representation: Serve as a professional and welcoming representative of St. John Center. Demonstrate the agency’s mission, values, and commitment to ending homelessness through compassionate service and resident-centered care.

Additional Expectations

• Utilize trauma-informed and person-centered approaches in all resident interactions.
• Maintain confidentiality and comply with all HIPAA and agency privacy requirements.
• Demonstrate professionalism, reliability, and sound judgment during overnight operations.
• Participate in required trainings, staff meetings, and professional development opportunities.
• Support agency-wide initiatives that promote resident engagement, housing stability, and overall well-being.

Physical Requirements

• Ability to engage in standing or sitting for long periods, bending, light lifting, carrying, walking, or climbing stairs.
• Ability and willingness to safely and effectively de-escalate situations, including conducting physical interventions when necessary to maintain safety as directed by the agency.

Minimum Qualifications

• High School diploma
• Basic computer literacy including word processing and Google suite
• Effective communication skills

Fill out the application form below and upload documents, or submit a resume and cover letter outlining your qualifications and interest in the position to Human Resources at St. John Center, hr@stjohncenter.org. St John Center is an equal opportunity employer and welcomes applicants from diverse backgrounds.

Title: Clinical Social Worker – Outreach and Housing
Reports to: Outreach Manager and Clinical Director 
Type: Full-time/Non-exempt/ Hours per week: 36.25

Description

The Clinical Social Worker will support St. John Center’s Outreach Team by providing behavioral health and clinical case management services to individuals and families experiencing homelessness. This position works collaboratively with Outreach Specialists and Housing Navigators to support unsheltered outreach efforts, diversion services, housing stabilization, and connections to community-based clinical supports.

The Clinical Social Worker will complete client intakes, biopsychosocial assessments, disability verifications, referrals to behavioral and mental health providers, Releases of Information (ROIs), and other clinical documentation necessary to support housing and treatment goals. This role will also support the St. John Center Diversion Program by assisting clients in identifying safe alternatives to shelter entry and strengthening natural support systems.

St. John Center, a second chance employer, operates from a harm reduction and housing-first philosophy rooted in dignity, compassion, and person-centered care.

The Clinical Social Worker reports directly to the Outreach Team Manager and receives clinical supervision from the Clinical Director.

Benefits

• Paid Time Off (PTO) Vacation, Sick and Holidays
• Medical, Dental, Vision, Basic Life/AD&D, Short term disability, Continuing education
• IRA match (up to 3%)

The Clinical Social Worker supports individuals and families experiencing homelessness through street outreach, housing navigation, and clinical intervention activities including:

• Building rapport and therapeutic relationships with unsheltered individuals experiencing homelessness 
• Completing comprehensive intakes and biopsychosocial assessments 
• Providing behavioral health support, crisis intervention, and emotional stabilization services 
• Utilizing trauma-informed, harm reduction, and housing-first approaches in all client interactions 
• Assisting clients in accessing medical care, mental health treatment, substance use services, benefits, and housing resources 
• Completing Releases of Information (ROIs), referrals, and care coordination with community providers 
• Supporting housing navigation efforts through clinical documentation and advocacy 
• Completing disability verification forms and other documentation related to housing and benefits eligibility 
• Supporting the St. John Center Diversion Program through assessment, mediation, and connection to community supports 
• Advocating on behalf of clients and empowering clients to advocate for themselves 
• Collaborating with hospitals, behavioral health providers, social workers, case managers, shelters, and other community partners 
• Participating in multidisciplinary case conferencing and team meetings 
• Maintaining accurate and timely documentation in HMIS and other required systems 
• Communicating updates, concerns, and client needs with supervisors and team members 
• Employing de-escalation techniques and responding appropriately during behavioral health crises 
• Maintaining ethical standards, confidentiality, and professional boundaries in all interactions

Physical Requirements

• Conduct outreach visits in abandoned buildings, encampments, under overpasses, wooded areas, alleys, and other outdoor locations 
• Maneuver safely through encampments and uneven outdoor terrain 
• Sit, bend, lift light objects, walk extended distances, and climb stairs as needed 
• Work outdoors in varying weather conditions including heat, cold, rain, snow, and icy conditions

Preferred Qualifications

• Experience working in homelessness services, behavioral health, outreach, crisis intervention, or community mental health 
• Knowledge of housing resources, Medicaid services, and community behavioral health systems 
• Experience completing clinical assessments and coordinating care across multiple systems 
• Skilled in word processing, spreadsheets, databases, and electronic documentation systems 
• Lived experience related to homelessness, mental health recovery, or substance use recovery valued 
• Spanish language proficiency highly desired 

Minimum Qualifications

• Certified Social Worker (CSW) credential required 
• Eligible to bill Medicaid services 
• Master’s degree in Social Work or closely related field preferred 
• Strong communication, engagement, and interpersonal skills 
• Ability to effectively engage clients regardless of circumstances or level of acuity 
• Ability to de-escalate crises and work effectively in high-stress environments 
• Valid driver’s license, reliable transportation, and liability insurance required 
• Willingness to transport clients, co-workers, and operate agency vehicles 
• Ability to work collaboratively in a fast-paced team environment while ad
• apting to changing circumstances 
• Commitment to harm reduction, trauma-informed care, and person-centered practices

Fill out the application form below and upload documents, or you can send your resume to hr@stjohncenter.org.

St. John Center is an equal opportunity employer.

Title: Safety and Services Specialist
Reports to: Director of Operations 
PRN / Non-exempt 

Description

The Residential Peer Support Specialist at Sheehan Landing provides support and
mentoring for individuals in St. John Center’s single-site program. In tandem with other
members of the supportive housing team, the peer support specialist assists residents
achieve their self-determined goals while providing support with connection to
resources, The Residential Peer Support Specialist draws upon their lived experience to
provide a unique level of authenticity and understanding with clients while offering
insights to the team regarding best practices that align with Harm Reduction, Housing
First, Trauma-informed and Person-centered models of service delivery.

Responsibilities

•  Monitor and Suport Property:
  Collaborate with other staff to ensure property is safe sor residents, staff, partners, guest and volunteers.
• Monitor Resident Flow and Safety:
  Oversee the orderly entry, exit, and movement of residents within and around the property; actively monitor for safety and address any concerns as they arise.
• Resident Engagement and Relationship Building:
  Develop respectful, compassionate relationships with residents, staff and partners; communicate and support property expectations; engage in housing-related discussions and goal planning with case managers and residents.
• Conflict De-escalation and Incident Response:
  Intervene in resident disputes with calm and professionalism; de-escalate tense situations and manage behavioral incidents appropriately.
• Provide Direct Social Services:
  Support residents with essential services such as obtaining identification documents, transportation passes, and referrals to other programs.
• Data Entry and Recordkeeping:
  Accurately document services and resident interactions in multiple databases and resident files as required.
• Coordinate External Services and Volunteers:
  Liaise with partner agencies to facilitate on-site service delivery; welcome and assist volunteers; fill in for volunteer roles when needed (e.g., coffee service, hygiene distribution, phone coverage, check-ins).
• Maintain Clean and Safe Environment:
  Help ensure the property and surrounding property remain clean, organized, and safe; assist with the sorting and distribution of donations and material goods.
• Support Staff Collaboration and Transitions:
  Work with leadership and case managers during shift changes and support cross-program collaboration by sharing relevant client needs and updates.
• Serve as Agency Representative:
  Greet and guide visitors, donors, and guests; serve as a welcoming and informative presence on behalf of the organization.

Additional responsibilities include: 

• Utilizing basic clinical skills to build rapport with clients and offering insights to the team regarding best practices. 
• Functioning as a member of the team, contributing to daily needs, providing basic services to all-day to guests, facilitating group life skills instruction, and conducting intake assessments with new clients.
• Employing components of de-escalation daily. 
• Completing necessary record-keeping in the Homeless Management Information System (HMIS) and completing other documentation as required by agency and specific situations. 
• Addressing issues, problems, or questions of policy or procedure that may arise, defusing tensions, and communicating a shift or incident summary to the immediate supervisor and other staff members as needed.

Physical Requirements

• Ability to engage in standing or sitting for long periods, bending, light lifting, carrying, walking, or climbing stairs.
• Ability and willingness to safely and effectively de-escalate situations, including conducting physical interventions when necessary to maintain safety as directed by the agency.

Minimum Qualifications

• High School diploma
• Basic computer literacy including word processing and Google suite
• Effective communication skills

Preferred Qualifications

• Associate’s degree
• 2 years of experience in working with the homeless population
• Experience with HMIS

Fill out the application form below and upload documents, or you can send your resume to hr@stjohncenter.org.

St. John Center is an equal opportunity employer.

Title: Residential Peer Support Specialist – Sheehan Landing
Reports to: Sheehan Landing Program Manager
Full-time / Non-exempt/36.25 Hrs. Per Week, 12pm to 8pm

Description

The Residential Peer Support Specialist at Sheehan Landing provides support and
mentoring for individuals in St. John Center’s single-site program. In tandem with other
members of the supportive housing team, the peer support specialist assists residents
achieve their self-determined goals while providing support with connection to
resources, The Residential Peer Support Specialist draws upon their lived experience to
provide a unique level of authenticity and understanding with clients while offering
insights to the team regarding best practices that align with Harm Reduction, Housing
First, Trauma-informed and Person-centered models of service delivery.

Benefits

Paid Time Off (PTO) Vacation, Sick and Holidays
Medical, Dental, Vision, Basic Life/AD&D, STD, Continuing Education and a IRA match (up to 3%)

Responsibilities

The Residential Peer Support Specialist provides positive support and helps formerly unhoused residents achieve housing stability through such activities as: 

• Teaching and assisting residents with activities of daily living, and sustaining a new apartment 
• Helping residents to locate and access community resources such as TARC, grocery shopping, food banks, employment, SNAP and social security benefits
• Accompanying clients to medical and mental health appointments as needed
• Initiating and engaging in conversations around harm reduction and recovery 
• Accompanying clients seeking treatment and/or recovery support
• Assisting clients in creating and sustaining community connections 
• Engaging in crisis intervention, supportive counseling, and life skills coaching 
• Facilitating harm reduction and/or peer support groups, as necessary
• Document and communicate client interactions with data collection systems 

The Housing Peer Support Specialist is a member of St. John Center staff as a member of the housing team and will: 

• Function both collaboratively and independently 
• Communicate in a clear and timely manner  
• Align practices with program objectives, goals, and philosophies 
• Abide by St. John Center guidelines and policies 
• Document client interactions 
• Adhere to confidentiality guidelines and maintaining healthy professional boundaries 
• Exercise self-awareness to identify triggers and conflicts 
• Advocate for clients and community needs 
• Participate in staff and team meetings 
• Cooperate with community partners, including the Sheehan Landing Property Management team
• Represent clients and the agency appropriately in public 
• Embrace principles of harm reduction and recovery 

Physical Requirements

• Ability to travel throughout Metro Louisville to aid in apartment searches and perform home visits which may require ascending/descending full flight of steps, moving around in tight spaces, and other physical movement
• Standing or sitting for long periods of time, bending, light lifting, walking, climbing stairs

Minimum Qualifications

• High School Diploma or equivalent
• Basic computer literacy including word processing and Google suite
• Effective communication skills
• Must have personal transportation, valid driver’s license, liability insurance, and be willing to transport co-workers and/or client

Preferred Qualifications

• Completed the Kentucky State Peer Support Specialist Certification Training
• 2 years of experience in working with the unhoused population
• Ability and willingness to safely and effectively de-escalate situations, including conducting physical interventions when necessary to maintain safety as directed by agency

Fill out the application form below and upload documents, or you can send your resume to hr@stjohncenter.org.

St. John Center is an equal opportunity employer.

Title: Clinical Director
Reports to: Executive Director
Type: Full-time / Non-exempt

About SJC:

St. John Center serves individuals experiencing homelessness by addressing barriers to self-sufficiency and housing stability. Through outreach, day shelter, supportive services, and supportive housing, we provide trauma-informed care to individuals with complex mental health, substance use, and co-occurring disorders.

Position Summary

 The Clinical Director provides organization-wide leadership for all behavioral health and billable clinical services across St. John Center’s programs. This role ensures high-quality, compliant, and sustainable clinical care for clients with high-acuity mental and behavioral health needs, including serious mental illness, substance use disorders, and chronic medical and psychosocial complexity.

The Clinical Director oversees clinical operations, diagnosis and treatment planning, credentialing, billing compliance, and Medicaid revenue performance, working closely with program leadership and the Director of Finance.

Key Responsibilities
Clinical Leadership and Direct Care

• Provide clinical oversight across all St. John Center programs.
  Conduct diagnostic assessments, establish DSM diagnoses, and develop individualized treatment plans.
• Coordinate care for clients with high-acuity behavioral health needs, including crisis intervention and co-occurring disorders.
• Lead multidisciplinary treatment team meetings and provide clinical consultation to staff.
• Ensure trauma-informed, harm-reduction, and evidence-based practices

Credentialing & Regulatory Compliance

• Oversee and maintain provider credentialing with Kentucky Medicaid, Medicare (CMS), IRISE, and other applicable payers.
• Ensure compliance with licensure, supervision, HIPAA, and regulatory requirements.
• Monitor clinical documentation to ensure medical necessity and payer compliance.
  

Billing & Revenue Cycle Oversight

• Oversee all billable clinical services and documentation.
• Complete or supervise prior authorizations and re-authorizations.
• Select, coordinate, and manage the external billing provider.
• Monitor claims, denials, and reimbursement trends.
• Partner with the Director of Finance to manage Medicaid reimbursements, revenue forecasting, and budget projections.
  

Systems, Quality & Staff Development

• Oversee EHR use to ensure data quality and audit readiness.
• Support clinical staff through supervision, training, and performance feedback.
• Promote staff retention and sustainable clinical workloads in a high-acuity environment.
  

Qualifications

Required

• Independent clinical licensure in Kentucky (LCSW or LPCC)
• Experience diagnosing and treating serious mental illness and co-occurring disorders
• Knowledge of Medicaid/Medicare behavioral health billing and documentation
• Strong clinical judgment and leadership skills
  

Preferred

• Experience serving people experiencing homelessness
• Prior clinical leadership or supervisory experience
• Experience with credentialing, audits, and Medicaid-funded programs
  

Compensation

• Base Salary: $70-$80
• Performance-Based Incentives: Total annual compensation may exceed $90,000–$100,000, based on:Base Salary: $75,000
• Performance-Based Incentives: Total annual compensation may exceed $90,000–$100,000, based on:
  • Medicaid and third-party reimbursement performance
  • Credentialing and compliance outcomes
  • Successful audits and documentation quality
  • Program growth and staff retention benchmarks

Benefits

• Paid Time Off (vacation, sick, holidays)
• Medical, dental, vision, life, and disability insurance
• Retirement plan with employer match
• Continuing education and professional development support

Why St. John Center?

• Mission-driven work with meaningful impact
• Leadership role shaping clinical systems and sustainability
• Collaborative, values-driven organizational culture

Fill out the application form below and upload documents, or you can send your resume to hr@stjohncenter.org.

St. John Center is an equal opportunity employer.